FAQs
The Terms and Conditions contain the following sections:
- Our website
- Using our website
- Other General Terms
Please read the following guidance before using or purchasing goods from this website. By using our website you agree to be bound by these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions you are not permitted to use or purchase Goods from this Website.
We may change the Terms and Conditions under which the website is offered at any time. These changes will be effective once published on our website.
For any queries, comments or complaints about these Terms and Conditions, our Website or Goods please contact us.
1. Our website
Content
We make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We aim to resolve all website errors as soon as reasonably possible. We will let you know if we reasonably think that such an error has affected your purchase of Goods. As we take these steps we will not be liable to you for any errors on the Website.
You should bear in mind that buying clothing and accessories online is different to physically shopping in a store. In particular you acknowledge that:
- the colours which are shown for the Goods on the Website will depend on many factors – including your display settings;
- all sizes and measurements are approximate;
- all Goods are subject to availability – we may not be able to supply your order;
- any delivery estimates given on the Website or by email are estimates only;
Access
We will try to ensure that the Website operates properly at all times, but we make no warranties as to the availability or accessibility of the Website. We will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the Website.
Links
Any link to any content of any other 3rd party site website accessed through our website is provided solely for the use and convenience of the User. We do not endorse or approve the content of any 3rd party site. We are not responsible for the content of any 3rd party site. We have no liability in connection with any 3rd party site.
Intellectual Property Rights
All intellectual property rights of content of the Website belongs to us or to our suppliers.
It is illegal to use its content without our permission. However, copying and printing of the Website pages is permitted within the following scope.
- -Do not download to a local hard disk and print extracts from the Website solely for personal non-commercial use.
- Do not reproduce part or all of the contents of the Website in any form unless it is for personal, non-commercial use.
- Do not copy or store in any other website, publication or other work.
If you would like to link to the Website, please email us at broggs.uk@gmail.com
Prohibited Use
You must be 18 years of age or older to register with the Website and to purchase goods from the Website. Therefore by registering to use the Website you warrant that you are aged 18 years of age or older.
2. Using Our Website
Security
You must choose a password for your user’s account on completion of registration. You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times. You are responsible for preventing unauthorised persons from using password and all other details. You are responsible for all use of your account using your password and shall only use the Website using your own login details and password. You must use every effort to keep your password safe and should not disclose it or permit it to be used by any other person. Please contact us immediately if you suspect that the security of your account is at risk.
Our website is protected by Secure Socket Layer (SSL) technology. Our Payment gateways are provided by Shopify, which takes payment out with our website. Therefore we do not hold your payment details.
Order
Your Order does not form a binding contract until accepted by us.
We will send you an acknowledgement email upon receipt of your order,. This will be sent to the email address supplied by you during the order process. This acknowledgement email will contain your order number, details of the goods ordered, total cost of the order, and a delivery estimate. This email does not constitute acceptance by us of any offers to purchase goods.
We will notify you by another acceptance email advising that your order has been accepted and despatched. The acceptance email constitutes acceptance by us of your offer and only at this stage is a binding contract created. You may vary or cancel your order until this point. We too reserve the right to refuse any offer in your order prior to the acceptance email.
Full payment of the price of goods and the delivery charges must be received before we can accept any offers to purchase goods from our website. When you pay by credit or debit card we will process the payment at the time of preparing your order of goods for despatch.
Stock Availability
All Orders are subject to availability. There is indication of stock on each product page. We are happy to receive queries regarding availability – please call 07427680412.
Although we try extremely hard to maintain our stock, we cannot guarantee permanent availability of all items. If we find that something is out of stock or unavailable upon receipt of your order, we will notify you of this by email. We can suggest alternative items that you may wish to order. Please get in touch.
If the product is temporarily out of stock we will notify you by email or phone of when we might be able to deliver that item to you and give you the following options:
- accepting this longer delivery period
- ordering one or more alternative items of Goods or
- cancelling your Order.
Any item which is unavailable will not be included in the contract for the Order of Goods which is despatched. Where you order an alternative item, this will be considered to constitute a variation of your original offer to purchase Goods from us, and a binding contract will not be created until this offer is accepted by us in the form of an Acceptance Email.
We reserve the right to withdraw any Goods from the Website at any time before we accept your offer to purchase an item, and we will not be liable to you, or anyone else, for withdrawing goods.
Payment
All prices and charges on this Website are in UK Pounds Sterling and, unless otherwise stated, are inclusive of UK VAT and any other applicable taxes. Delivery charges will apply and these will be displayed in the order process.
Payment for Goods ordered online must be made through our Website using Visa, Visa electron, MasterCard, Maestro, Switch, Solo, American Express and Paypal. No other method of payment is accepted. Payment will be debited from the customer’s credit or debit card at the time of customer confirms order during Checkout process.
If you make a purchase using an electronic gift voucher code or discount code and wish to cancel your Order and return the item, your account with the Website will be credited with the relevant amount to be used at a later date.
Mark down and discount percentages are based on original retail prices set by Mobilz Ltd.
Delivery
We will deliver the ordered goods to the delivery address you supplied on the order form. If, however, the goods are returned undeliverable, we will treat the contract as cancelled, and the money paid to us, excluding the delivery charge will be refunded to you.
Delivery arrangements will depend on the location of the delivery address in the UK.
If your UK Delivery Order is acknowledged by email as received by us before 2pm noon on a working day and the item of Goods ordered is in stock we will endeavour to deliver your Order the next working day for Orders placed Monday to Thursday.
Standard delivery may take up to 3-5 working days and sometimes longer due to delivery location and partner issues e.g. Royal Mail, which are outside our reasonable control. However, where reasonably possible, we will inform you if we become aware of any unexpected delay in delivery.
When the goods have been delivered to you, and you have paid the price, you will become the owner of those goods, at which point they will be your risk, and you will be liable for any subsequent damage, loss or destruction.
Please note that promotional discounts do not include postage and packaging, unless otherwise stated.
Cancellation
You can cancel your Order for any reason within 15 days of receipt of the Goods (“Statutory Cancellation Period”) for a full refund or an exchange credit.
To cancel your Order please
- email us sam@broggs.co.uk
- use our web form on broggs.co.uk
- call us on 07427680412 or
- write to us at Customer Services Mobilz Ltd 71 Kingfisher Place Dunfermline KY11 8JN.
This right to cancel for any reason under these Terms and Conditions is in accordance with the Consumer Contracts Regulations 2013.
If you cancel your Order within the Statutory Cancellation Period and the Goods have been delivered, or are subsequently delivered to you, you must return the Goods to us within 14 days of cancellation and take reasonable care of them while they are in your possession.
If Goods are not returned to us you will be charged for the direct costs incurred by us in recovering the Goods. Your obligation to take reasonable care of the Goods while they are in your possession extends to ensuring that hygiene seals are not removed and that items are not soiled or damaged while in your possession.
If you cancel your Order within the Statutory Cancellation Period we will refund the price of the Goods, together with the cost of Standard Delivery, to the PayPal account used in the original transaction within 14 days. If, however, we consider that reasonable care has not been taken of the Goods while they were in your possession we will seek to recover the cost of the Goods from you. This does not affect your statutory rights.
Following the Statutory Cancellation Period, if you cancel your Order or return the Goods, we will not refund any delivery charges incurred by you for the Order. In addition, we will not provide a refund in respect of Goods which we reasonably consider to have been worn for an unacceptable length of time, have had their labels removed or have been soiled or damaged in any way.
Please note that refunds for goods bought as gifts can only be given to the original payer.
Return of Goods
If you change your mind and wish to return any item(s) due to the item(s) being unsuitable, you must return the item(s) to us within 28 days starting from date of delivery in order to receive a full refund via the original payment method. This date will be found under Orders Tab in your account within broggs.co,uk website.
To return your Order of Goods via post to Mobilz Ltd 71 Kingfisher Place Dunfermline KY11 8JN.
3. Other General Terms
Liability
We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).
Nothing within these Terms and Conditions operates so as to exclude, limit or restrict our liability for death or personal injury or for any other liability the exclusion of which is expressly prohibited by statute.
Validity & Provisions
These Terms and Conditions do not affect your statutory rights as a consumer.
If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the Terms and Conditions and that provision shall not affect the validity and enforceability of any remaining provisions.
These Terms and Conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions and the remainder of the provision in question shall be unaffected.
The interpretation, construction, effect and enforceability of this agreement shall be governed by Scots Law, and you and we agree to submit to the non-exclusive jurisdiction of the Scottish courts for the determination of disputes. All rights not expressly granted are reserved to Mobilz Ltd.
Data Protection
Mobilz Ltd will use the personal information you supply on this registration page and information we obtain from other sources to provide you with goods purchased from our website, for marketing, to analyse your purchasing preferences and the refunds and returns you make for service and quality reasons and to ensure that the content, goods and advertising that we offer are tailored to your needs and interests. We may share your information with our service providers and agents for these purposes.
We may also share your information with our business partners for marketing purposes or we may send you information about other organisations’ related goods and services.
Our business partners or we may contact you by mail, telephone, fax, e-mail or other electronic messaging service with offers of goods and services or information that may be of interest to you. By providing us with your telephone numbers or email address you consent to being contacted by these methods for these purposes. You can change your communication preferences here.
We may also use information obtained about you from cookies. Further information on how we use cookies and how to delete and control them can be found in our Privacy and Cookie Policy.
If your personal details change or if you change your mind about any of your marketing preferences, you may edit your details in the My Account section.
Newsletter Sign-Up
We will use your email address to send the newsletter and information on any related goods or services, which we think, may be of interest to you. We will not provide your information to any unconnected third party without your consent, and you can unsubscribe at any time.