8 Reasons Why Our Customers Are a Happy Bunch

At broggs.co.uk, we understand that buying children's clothing online can be a daunting task. That's why we've put in place a number of measures to optimize the customer journey and experience. From our easy-to-use website to our free UK delivery, we want to make sure that you have a positive experience shopping for your child's clothes.

How we optimize the customer journey

We optimize the customer journey by following these steps:

1. Easy access to what you're looking for:

   We have a user-friendly website with clear categories and filters. This makes it easy for you to find the perfect outfit for your child, no matter what their age, gender, or occasion.
   Our children's and baby clothing is also found on other channels like Amazon, eBay, Etsy and TikTok making it easier for our customers to find us. 
2. User friendly platform
   Our website is designed to be user-friendly and easy to navigate. You can browse by age, gender, or occasion, and you can filter your results by price, colour, and size. We use clear and concise language throughout our website. Our high-quality, realistic images and videos to showcase our products.
   We also have a blog where we share tips on how to dress your child for different events, as well as reviews of the latest children's clothing trends.
3. High quality children's clothing:
   We only sell high-quality children's clothing from our collections and other reputable brands. We know that you want the best for your child, and we're committed to providing you with the highest quality products.
4. Unbeatable prices:
   We offer competitive prices on all of our products. We know that you want to get the best possible value for your money, and we're committed to providing you with the most affordable prices possible.
   We offer a range of discounts that rewards all our customers. Currently using the GET20 code will get you a 20% discount across all our kids clothing range. 
5. 5-Star customer service:
   Our customer service team is available 24/7 to answer any questions you may have. We're always happy to help you find the perfect outfit for your child, and we're committed to making sure that you have a positive shopping experience.
   We send confirmation emails to keep you up to date after each order is placed.
6. Safe and secure transactions:
   We offer a variety of payment options, including credit cards, debit cards, and PayPal all under one secure umbrella - Shopify. The water-tight Shopify platform is highly secure checkout process that protects your personal and financial information.
7. Free shipping:
   We offer free shipping on all orders over £50. This means that you can shop with confidence, knowing that you won't have to pay anything extra to get your order delivered to your door.
   We offer tracked delivery for all your purchases. 
8. Generous return policy:
   We offer a 30-day return policy on all items. This means that you can return any item for a full refund, no questions asked. We want you to be happy with your purchase, and we're confident that you'll be satisfied with our products.

Conclusion

We believe that by following these steps, we can optimize the customer journey and experience for our customers. We want you to have a positive experience shopping for your child's clothes, and we're committed to making that happen.